Shipping & Returns


Express shipping is FREE for all orders within Australia.

For international orders shipping has a flat rate of $25 AUD.

Shipping T&Cs

Please make sure your shipping address is correct as we are unable to redirect orders once they are on their way to you. Our delivery time starts from the moment an order is accepted and will be processed that day, excluding weekends and public holidays, and will be shipped within 1-3 days of payment verification, pending stock availability. Shipping timeframe stated may vary from item to item as they are dependent upon credit card approval and may be delayed should we experience difficulties in obtaining authorisation. Please note this process can take longer during our sale periods where it may take up to a 24 hour period. If your order is placed over the weekend, it will be dispatched Monday.

Once your order is dispatched you will receive a confirmation email containing your tracking number which will allow you to see how close you are to receiving your package. It can take up to 3 days for all Australian orders to arrive & 14 days for international orders to be delivered.

Our International customers please note that we are not liable for any country’s individual customs and taxes incurred once processed. This includes shipment price variants for all returns and exchanges.

Regular Express Post does not obtain a signature on delivery, so to guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9 am – 5 pm. Sara Fox are not responsible for any returns lost in transit.


Please note that all RETURNS/EXCHANGES/REFUNDS are subject to quality inspection by management and final decisions are made at their discretion.

Returns T&C's
  • Items must be returned to the store within 14 days from delivery date.
  • Items must be returned with swing tags attached and in its original packaging.
  • Returns will not be processed for items that have been worn, damaged, washed or altered. (We recommend being careful of makeup rubbing off and jewellery catching on garments when trying them on.)
  • GIFT CARDS can not be returned or refunded.

If you wish to return your purchase you may request a FULL REFUND, EXCHANGE or CREDIT NOTE. Credit notes are valid for 12 months.


Shipping costs are non-refundable. All returns/exchanges sent via post are at the cost of the customer unless garment is deemed faulty.

How to submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

  1. Log in to your account by going to the Account page.
  2. In the Email field, enter your email address, and then click Continue.
  3. In your email account, open the verification email sent from Sara Fox and copy the six-digit verification code included in the email.
  4. Go back to our website, and then enter a six-digit verification code.
  5. Click the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click Request return.

Pre-order & Stock Availability

Please note that all pre-orders are non-refundable and non-exchangeable.

Pre-order items

We offer a pre-order service for a selection of items allowing customers to pre-purchase/secure popular styles. These styles are on order but are yet to arrive in store.

At the time you place your order, you will be required to pay 100% deposit of the amount. This is to guarantee the item (store credit cannot be used to pay this deposit) plus shipping fees. When the item is ready to be dispatched we will notify you prior to delivery.

We do not guarantee delivery dates for pre-orders. Please be aware that because of the ‘pre-order’ nature of such transactions. You should expect a delay of anywhere up to 2 months between the date you place your order and the date the product is ready for shipment. Delivery timeframes stated on our website are only an indication and provided to us by the manufacturer. We DO NOT REFUND for late delivery.

If you are shipping outside Australia, you as the recipient, will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.

Stock availability

While we make every attempt to ensure the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock, we will contact you as soon as possible. Based on your preference, either cancel or refund the item ordered that is unavailable.

Get in touch

Have questions about your order?